1. Introduction
Noma ("we," "us," or "our") is committed to protecting your privacy. This Privacy & Cookies Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of personal information:
- Personal details: Name, email address, phone number, and delivery address
- Payment information: Payment method details processed securely through our payment providers
- Order information: Products purchased, order history, and preferences
- Technical data: IP address, browser type, device information, and browsing behavior on our website
- Communication data: Messages, feedback, and correspondence with our team
- Employment application data: Information you provide when applying to join our team, including your name, contact details, professional experience, and any supporting information you choose to submit
3. How We Use Your Information
We use your personal information for the following purposes:
- Processing and fulfilling your orders
- Communicating with you about your orders and inquiries
- Reviewing and evaluating employment applications submitted through our website
- Improving our website, products, and services
- Sending promotional offers and updates (with your consent)
- Complying with legal obligations under Saudi Arabian law
- Preventing fraud and ensuring the security of our platform
4. How We Protect Your Information
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure encryption for data transmission (SSL/TLS)
- Restricted access to personal data on a need-to-know basis
- Regular security assessments and updates
- Secure payment processing through certified payment gateways
5. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your data with:
- Delivery partners: To fulfill and deliver your orders
- Payment processors: To securely process your transactions
- Service providers: Who assist us in operating our website and services
- Legal authorities: When required by law or to protect our legal rights
6. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Essential cookies: Enable core website functionality such as navigation and shopping cart
- Analytics cookies: Help us understand how visitors use our website to improve performance
- Preference cookies: Remember your settings and preferences (e.g., language selection)
- Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
7. Your Rights
In accordance with the Saudi Personal Data Protection Law (PDPL), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent for data processing
- Object to the processing of your data for marketing purposes
To exercise any of these rights, please contact us using the details provided below.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and regulations. Order records are retained for a minimum period as required by Saudi commercial law.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Individuals under the age of 18 should use our website and place orders only under the supervision of a parent or guardian. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected data from a minor without the required consent, we will take steps to delete it promptly.
11. Changes to This Policy
We reserve the right to update this Privacy & Cookies Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website after any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy & Cookies Policy, please contact us:
